Terms and Conditions
We are Hooma-Hu, based at Werndolau, Gelli Aur, Carmarthenshire SA32 8NE
​
This website is owned and operated by Hooma-Hu. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors access to a vegetable and other produce delivery service. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
​
Terms and Conditions:
​
We will deliver your order to the address you provide us on Thursday if you have paid by midnight the preceding Monday.
We must be informed of any cancellations of orders before 8 AM on the Tuesday before delivery.
​
If you are dissatisfied with the goods you receive, please get in touch with us. Refunds or replacements for goods already received by you will be made at our discretion.
​
If, due to Hooma-Hu error, we cannot deliver to you on the Thursday then we will aim to redeliver as soon as possible. If, due to Hooma-Hu error, we cannot deliver your order at all then we will issue a refund. If, due to customer error, we cannot deliver your order on Thursday then we can not guarantee redelivery and a refund or replacement shall be not be issued.
​
We will ask each customer of two items of veg that they do not like and would like to opt out of seeing in their boxes. If these items are due to go in the set boxes we will replace them with a similar valued item for those customers who have opted out of them
​
Because we rely on our suppliers for some produce we can not guarantee that goods advertised on our website are always available.
The price of Goods may be changed by us at any time however, we will never change a price so as to affect the price charged to you at the time when you buy those Goods. If we do not have all the goods available in a “set vegetable box” then we will replace any items not available with a similar valued item of our choice If we do not have any individual items ordered by you available then we will deduct the amount the unavailable items cost from your next order or issue a refund at your request.
We are not certified organic. The fruit and vegetables which we grow or source are either grown using organic methods, without the use of pesticides, or come from organically certified producers.
​
Please wash your vegetables before use. We do not wash them here and at times they may arrive to you with soil and possibly small insects on the exterior of them. Soil has the potential to be hazardous to health if consumed so please wash any soil off before eating or cooking.
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review this page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.
Security of your card details
Card payments are not processed through pages controlled by us. We use one or more online payment service providers who will encrypt your card or bank account details in a secure environment.
​
10th April 2022